512area likes to welcome Waterloo Records to this site. If you are looking to do some shopping for records, check out Waterloo Record.
Customers can listen to any album in the store before buying. Not unprecedented in the history of music retail sales of course, but since the advent of shrink wrap, a virtually forgotten practice.
The logical extension of this listening policy was their attitude towards returns. Even after purchasing a record, taking it home and playing it, customers still had ten days in which to return it – for whatever reason they chose! Whether they accidentally bought a live album by mistake, forgot that they already had the record at home, or just didn't like it, no questions were asked and a full exchange was provided. As long as the product returned to Waterloo Records in the same condition it went out in, both customer and store enjoyed a symbiotic relationship – Waterloo provided the leeway and trusted they wouldn't abuse it.